Effective Date: August 16, 2025
TonX Travel (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or engage with us through other means.
1. Information We Collect
We collect various types of information to provide and improve our services:
- Personal Identification Information: Name, email address, phone number, postal address, and payment details.
- Travel Information: Passport details, travel preferences, and special requests.
- Usage Data: IP address, browser type, operating system, and browsing behavior on our website.
- Communication Data: Correspondence with our customer service team, including email and chat interactions.
2. How We Use Your Information
We use the collected information for purposes including:
- Processing and managing your bookings and reservations.
- Communicating with you regarding your travel plans and inquiries.
- Improving our website and services based on user feedback and usage patterns.
- Sending promotional materials, newsletters, and updates (with your consent).
- Complying with legal obligations and resolving disputes.
3. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
- Service Providers: Third-party vendors who assist in delivering our services, such as payment processors and email service providers.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
- Legal Compliance: Authorities or legal entities when required by law or to protect our rights.
4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. While we strive to use commercially acceptable means to safeguard your data, no method of transmission over the internet is entirely secure.
5. Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal data, including:
- Accessing, correcting, or deleting your personal information.
- Opting out of marketing communications.
- Withdrawing consent where processing is based on consent.
To exercise these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze site usage, and personalize content. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party sites.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to have it removed.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Office: Plot 144, Ngwerere Road, Roma, Lusaka
Email: info@tonxtravel.com
Phone: (+260) 968 684 183